Cancellation, Refund and Substitution Policy
All FPA Retreat registration cancellations and refund requests must be made in writing to email@example.com by Monday, April 4. Due to COVID, we've revised our policy; a refund of all fees will be given to those who need/want to cancel due to COVID. Refunds will be returned to the original payer and in the original method of payment.
Please note that refunds will not be given for no-shows. All requests for exceptions to the cancellation/refund policy must be submitted in writing by the registrant with appropriate documentation no later than Monday, April 4. After this date, no refund considerations will be made unless due to illness.
A transfer of your full registration to another individual is permitted prior to the conference start date by submitting a written request to firstname.lastname@example.org.
Transfers must be accompanied by proof of the original confirmation email. The individual submitting the transfer request is responsible for all financial obligations (any balance due) associated with that substitution. Registration costs and other fees from this event cannot be transferred to another program, event or membership dues. Registration seat sharing or splitting is strictly prohibited.
Examples of Relevant and Supporting Documentation for Cancellation Include, but are not limited to:
A signed letter from physician/medical provider stating:
- the date(s) of the onset and duration of the condition and
- how the condition impaired your ability to attend the conference.
Please do NOT send medical records or bills.
Deployment Orders/PCS Orders/TDY Orders; Memo from Commanding Officer to address issues not covered by military orders. Generally, we require memos from O-5’s and above.